Refund policy

Returns & Refunds

What is your return policy?

Due to the nature of subscription mail and personalised fulfilment, we do not accept returns or exchanges once an order has been delivered.

If your order arrives damaged, contains incorrect items, has a significant quality issue, or does not arrive as expected, please contact us and we will investigate the situation. Where appropriate, we may offer a replacement, resend, or refund.

What should I do if there is an issue with my order?

If you experience any problems with your order, please get in touch as soon as possible with details of the issue and any relevant photos. We review all cases individually and will work with you to find the most suitable resolution.

Can I cancel my order?

Yes. Orders may be cancelled at any time before they have been dispatched.

Once an order has been shipped, cancellations are no longer possible. However, if there are any delivery issues, please contact us and we will investigate and provide the most appropriate solution based on the circumstances.