Terms of service

Terms of Service

Last updated: July 2026

Welcome to Lucky Mess. By accessing my website or placing an order, you agree to the following terms. Please read them carefully.

1. About Me

Lucky Mess is an independent, artist-run subscription box and online store based in the United Kingdom. My products are thoughtfully curated and, where applicable, designed by me as the artist behind the brand. I take great pride in the quality and creativity of everything I offer.

2. Orders & Payment

By placing an order, you confirm that you are authorised to use the payment method provided. All prices are listed in GBP and include applicable taxes. I reserve the right to cancel or refuse any order at my discretion, for example in cases of pricing errors or suspected fraud.

3. Subscriptions

Subscription boxes are fulfilled on a recurring basis. By subscribing, you authorise me to charge your payment method each billing cycle. You may cancel your subscription at any time before the next billing date. Cancellations made after billing has processed will take effect from the following cycle.

4. Shipping & Delivery

I aim to dispatch orders within the timeframes stated on my website. Delivery times may vary depending on your location and carrier. I am not responsible for delays caused by third-party couriers or customs processes outside of my control.

5. Returns & Refunds

Please refer to my Returns & Refunds Policy for full details on how I handle damaged, incorrect, or missing orders.

6. Intellectual Property

All artwork, designs, branding, photography, and creative content on this website are my original work as the artist and owner of Lucky Mess. You may not reproduce, copy, or use any content without my prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, I shall not be liable for any indirect or consequential loss arising from the use of my products or website. My liability is limited to the value of the order in question.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

If you have any questions about these terms, please get in touch via the contact form on my website.