Cancellation policy

Purchase Options & Cancellation Policy

Subscription Purchase Options

Lucky Mess offers a monthly subscription through our Mail Club. When you subscribe, you'll be billed automatically in GBP every month on your billing date, and your box will be dispatched as part of that month's mail club package.

You can also purchase selected items as a one-time purchase where available on the product page.

Cancellation

You may cancel your subscription at any time before your next billing date. Cancellations made after your billing date has passed will take effect from the following month — you will still receive the box for the billing period already charged.

To cancel, please contact us at nextwithkendra@gmail.com and we'll process your cancellation within 1–2 business days.

Refunds on Subscriptions

Due to the personalised and curated nature of our subscription boxes, we do not accept returns or exchanges once an order has been delivered. However, if your box arrives damaged, contains incorrect items, or has a significant quality issue, we'll offer a replacement, resend, or refund at our discretion.

If you cancel before your order has been dispatched, you are entitled to a full refund for that billing period.

Billing

All prices are in GBP and include applicable taxes. Recurring charges will appear on your statement from Lucky Mess. You will not be charged for delivery on your subscription.